Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover.
For more details on what to expect in an Order Issue Resolution, please see the Order Issue Resolution Expectations article.
For a detailed breakdown of Route's official insurance policy, please see https://route.com/insurance.
Fulfillment
Ready To Ship items will be fulfilled and shipped out within Two-Three Business Days of the order date as long as there are no Pre-Orders in the same order.
Pre-Order Shipping Policy:
*Please allow up to 20 business days before your Pre-Order ships.
Here’s what to do when items you purchased in the same order have different shipping timeframes and you would like the earliest available items sent first:
Please use the Contact Form to request the Ready To Ship Items. Additional shipping costs will apply.
